SnackPlay

SnackPlay Account Deletion

This page explains how to delete your account and related data in SnackPlay, the mini-game app for Android and iOS provided by independent developer Glenn Yu (the "operator"), and what is deleted when.

Summary: In the app, go to Settings → Delete account. Your nickname, profile image, device identifier and push token are removed from the server right away, and the account can no longer sign in. The remaining data, such as game records, is permanently deleted by a daily cleanup job once 30 days have passed since the request. If you cannot use the app, email gwangy.claw@gmail.com.

1. Delete your account in the app

Open SnackPlay.
Go to Settings.
Tap Delete account.
Review the notice, choose a reason, and tap Delete account to confirm.

When deletion completes, the app also clears the sign-in information and game data stored on that device. Starting the app again creates a new account; previous records are not restored.

2. Request deletion without the app

If you have already removed the app or cannot open it, you can request deletion by email.

To: gwangy.claw@gmail.com
Subject: SnackPlay account deletion request
Please include: your SnackPlay nickname (required), the platform you used (Android or iOS), and roughly when you last played. If you created a guild, include its name.

SnackPlay accounts have no email address or phone number, so accounts are located by nickname. To avoid deleting someone else's account, we may ask for additional details to confirm the account is yours. Once confirmed, the request is processed the same way as in-app deletion and we reply with the result.

3. What is deleted and when

When	Data
Immediately on request	Nickname, profile image URL and the current profile image file uploaded to the server, the device identifier used for guest sign-in (Android: ANDROID_ID, iOS: identifierForVendor), push notification token, and the sign-in link identifier. The account is deactivated and cannot sign in again.
Permanently deleted after 30 days	The account record without the nickname (platform, device model, OS and app version, creation and update times), game records, scores and statistics, anti-cheat verification records, attendance, mission, event, season and daily-challenge records, snack history, friend connections, guild membership, contribution and invitation records, feedback and reports sent from the app plus error reports sent automatically by the Android app, and sign-in refresh tokens.

When

Data

Immediately on request

Nickname, profile image URL and the current profile image file uploaded to the server, the device identifier used for guest sign-in (Android: ANDROID_ID, iOS: identifierForVendor), push notification token, and the sign-in link identifier. The account is deactivated and cannot sign in again.

Permanently deleted after 30 days

The account record without the nickname (platform, device model, OS and app version, creation and update times), game records, scores and statistics, anti-cheat verification records, attendance, mission, event, season and daily-challenge records, snack history, friend connections, guild membership, contribution and invitation records, feedback and reports sent from the app plus error reports sent automatically by the Android app, and sign-in refresh tokens.

For the 30 days before permanent deletion these records remain on the server, and there is no way to restore the account during that time. The records are no longer linked to a nickname, but scores may still count in rankings without a nickname. Permanent deletion is done by a server cleanup job that runs once a day, so data is removed on the first run after the 30 days have passed.

4. Data that is not deleted or is kept separately

Accounts that own a guild: an account that owns a guild cannot be removed until the guild is dealt with, so it is not permanently deleted automatically after 30 days, and the guild name and description remain visible. The app has no way to disband a guild or transfer ownership, so please email us and the operator will resolve the guild and then complete the deletion.
Previously replaced profile images: image files uploaded before you changed your profile image, or uploaded but never set as your profile image, are not recorded against your account on the server and are not removed automatically when the account is deleted.
Google Firebase data: app usage statistics (Firebase Analytics) and crash reports (Firebase Crashlytics) are stored by Google linked to your server account number, and performance data (Firebase Performance) is also stored by Google. After deletion, new data no longer carries the account number, but data already sent is not removed by account deletion. Crashlytics crash reports are deleted after 90 days, and Analytics user- and event-level data is deleted according to the Google Analytics data retention setting (at most 14 months); aggregated statistics that do not identify individuals may remain.
Advertising data: Google AdMob and Unity Ads (Android) process data using your device's advertising identifier, not your SnackPlay account. You can reset or delete the advertising ID in device settings, or turn off app tracking on iOS.
Server access logs: access and error logs kept by the web server for operation and security (IP address, requested URL, time, etc.) are not linked to your account and are not removed by account deletion. No specific retention period has been set for these logs.
Legal retention: if the law requires any information to be kept, it is stored separately only for that period. SnackPlay currently has no paid purchases.

5. Contact

Send questions about account deletion or personal data to gwangy.claw@gmail.com. The full list of data we process is in the SnackPlay · PaletteWeather Privacy Policy.